Microsoft Teams is an excellent platform to work, chat, videoconferencing, file storage, and application integration. It has been competing with other piers like Slack, Discord, and Zoom.
However, Microsoft teams may sometimes fail to change your status to available when you have changed the status to Away, Do Not Disturb, Out of Office, or Busy.
Irrespective of your selected status, the app won’t renew your old status to available. The most common of these is team status stuck on “away.”
To change a stuck Microsoft teams status to available: Log out of your Teams accounts from your PC and mobile. Login again with your mobile and hit the reset status button. Your status will change to available.
This might not work for all, so let’s discuss the issue in detail in the blog below,
What to Do If Microsoft Teams Is Not Changing Status?
If you have tried the above fix but still your status is not changing to available, follow these simple and easy fixes,
Fix 1: Update the App
Log out of your account, go to the Play or App Store, and update the app. If your app is up to date, deleting and reinstalling it might help. Login back to your account and hit reset status.
Alternatively, if you do not want to go through this hassle, you can update the Teams app when it’s open on your PC. All you have to do is to click your profile picture and check for updates.
Fix 2: Update Windows
As Microsoft teams is proprietary of Microsoft, older versions of windows might be causing team status stuck on away. To solve this issue, you need to update the windows.
Once you have successfully updated windows, log out of Microsoft teams, login back and then click reset status.
Fix 3: Attending a Video Meeting
You can also solve this stuck status problem by attending a video meeting and immediately leaving it; this refreshes all the data.
To do it, ask one of your friends to launch a meeting, hit the Join button, wait a few seconds and then leave the meeting.
Log out of the account and then login back. Click status and your status should change to available.
Fix 4: Clearing all the Cache
Clearing all the cache is the most effective way to fix your stuck status. This is because the app stores all the temporary files from previous sessions in the cache.
Clear your Teams cache file by Completely exiting the Microsoft Teams desktop client (to do this, right-click Teams from the Icon Tray and select ‘Quit’ or run Task Manager and fully kill the process).
In the search bar or file explorer, type “%appdata%\Microsoft\teams.”
You’ll see the following folders,
- %appdata%\Microsoft\teams\application cache\cache
- %appdata%\Microsoft\teams\Local Storage
- %appdata%\Microsoft\teams\tmpdelete teams cache files
Delete all these folders and restart Teams from your local desktop; all cache will be cleared from the desktop app.
Fix 5: Delete the Settings File
Microsoft Teams settings are stored in your PC in a specific file called settings.json.
If you change the settings using a different PC, the locally stored settings.json file will automatically be updated on all the other devices.
Delete the settings.json file from the Teams folder and Log out of your account. Restart your computer and sign back into Microsoft Teams.
Here is the video on How to Change team status stuck on away to Available?