Asus is renowned for producing top-notch routers that excel in the market. However, like any other router, there are instances where users may encounter intermittent internet connectivity issues.
Dealing with a router that frequently disconnects from the internet can be highly frustrating. Fortunately, the underlying causes and solutions for this problem are generally uncomplicated and easy to implement.
By going through this blog post, you will find effective remedies that will hopefully resolve your connectivity woes.
Here are common reasons why your Asus router keeps disconnecting from the internet,
- Signal Interference
- Outdated Firmware
- Overloaded Router
- DHCP Issues
- ISP Problems
- Hardware Failure
- Quality of service
Now let’s jump into the fixes,
Fix 1: Placing the Router at Right Spot
If you have positioned your Asus router in an improper location, it may experience frequent disconnections. Therefore, avoid placing the router in close proximity to electronic devices such as printers, Bluetooth speakers, cordless phones, and others.
The signals emitted by these devices can interfere with the router’s own signal, leading to connectivity problems.
Additionally, ensure that the router is placed in an open area where it can transmit signals freely. Avoid confining it to small, congested rooms, which can contribute to similar connectivity issues.
By selecting an appropriate and spacious location for your router, you can minimize the chances of signal interference and maintain a stable internet connection.
Fix 2: Updating the Firmware
Asus regularly releases firmware updates to fix errors and bugs. Outdated or corrupted firmware may be the reason why the ASUS router keeps disconnecting from the Internet.
Therefore you need to update the firmware to solve the problem.
To upgrade the firmware on your Asus router, you have two options: using the web-based interface or manually updating it. Here’s a simplified guide:
- Log in to your router using the web (the current firmware version is at the top of the admin dashboard).
- Click on the firmware version to access the “Firmware Upgrade” page or go to “Administration” and select “Firmware Upgrade”.
- If a new firmware version is available, update it automatically from this page.
- During the upgrade process, avoid using the internet.
- Once the firmware upgrade is complete, reboot the router for the changes to take effect.
Fix 3: limiting the number of Connected Devices
When too many devices connect to the router simultaneously, it strains the network. This can lead to frequent disconnections and interruptions in internet connection.
To fix this, limit the number of devices connected to the router (Prioritize essential devices and disconnect any unnecessary ones). If possible, connect those extra devices to a different network.
Alternatively, if you have many devices connected and face connectivity issues, you need to upgrade your router to a more powerful one.
Asus routers have different specifications, including the maximum number of supported devices. Look for a router that can handle all your devices at the same time.
Fix 4: Configuring the DHCP Settings
DHCP (Dynamic Host Configuration Protocol) assigns IP addresses to devices on a network. If there are issues with DHCP, it may cause connectivity problems.
To fix DHCP-related connectivity issues, restart your router. This may refresh the DHCP settings.
If the problem persists, you can manually configure the DHCP settings. Access your router’s administration interface using a web browser, click DHCP settings, and specify the range of IP addresses that the router can assign to devices.
Adjust these settings to match your network requirements, and this will solve DHCP-related connectivity problems.
Fix 5: Contacting Your ISP
Sometimes, the ASUS router keeps disconnecting from the Internet may not be due to an issue with the router but instead with your Internet service provider (ISP).
Issues such as outages or problems in your area can affect the stability and availability of your internet connection.
To find out if there is a wider problem, visit the IsTheServiceDown website using your smartphone’s cellular network. It will show user reports about any issues with ISP services. This will help you determine if there is a widespread problem.
If your ISP is the cause of the problem, contact their customer support. They will update you and give relevant information about the status of your internet service.
Fix 6: Fixing the Hardware
Sometimes, your Asus router has hardware faults like a faulty antenna, power supply, or damaged ports, which causes frequent disconnections.
If possible, try to fix these issues, like replacing a faulty antenna or power adapter or fixing the damaged ports.
If you’ve already tried these steps without success, contact Asus customer support for expert assistance. They will guide you in diagnosing and resolving any hardware-related issues with your router.
If the hardware fault is severe or cannot be fixed, you should replace your router with a new one.
Fix 7: Cool down your Router
Routers can overheat when they are located in small, cramped spaces or when their ventilation is blocked.
Excessive heat can temporarily shut down the router to prevent permanent damage, which disconnects the internet.
To prevent overheating issues, it is essential to ensure proper airflow around the router by adding cooling fans behind the router and avoiding placing it in hot environments.
Fix 8: Adjusting QoS settings
Misconfigured Quality of Service (QoS) settings can sometimes cause connectivity issues. Adjusting these settings to prioritize internet traffic or disabling them completely can help stabilize your connection.
To fix this, follow these steps to adjust the QoS settings on your Asus router:
- Log into your Asus router settings.
- Navigate to the “General” tab on the left pane of the settings interface.
- Look for the “Adaptive QoS” section and select it.
- You will find four different tabs within the “Adaptive QoS” section. Choose the “QoS” tab.
- On the “QoS” tab, you will see a checkbox labelled “Enable QoS.” Toggle it off to disable QoS.
If desired, explore other possibilities within the QoS settings to limit bandwidth usage on your own device or other devices connected to the router.
Fix 9: Factory Reset
If nothing is working for you, you will need to factory reset your Asus router, and hopefully, it will solve the problem. It is important to note that once the router has rebooted, you must set it up from scratch.
To factory reset an Asus router:
- Locate the Reset button on the router (usually labelled “Reset”). It may require a pin or paper clip to press.
- Next, turn off the router.
- Press and hold the Reset button for about 10-15 seconds until the router’s lights blink or flash.
- Release the Reset button.
- Wait for the reset process to complete as the router restores its factory settings (lights may blink or flash).
- The router will automatically reboot, which may take a few minutes.
- Set up the router again by connecting to the default Wi-Fi network or using an Ethernet cable. Access the router’s administration interface and follow the on-screen instructions or refer to the user manual to configure network settings, Wi-Fi passwords, and other configurations.